Senior Project Manager

Key Responsibilities: 1. Project Planning & Preparation ● Define goals and objectives based on business needs ● Establish a project timeline, budget, and scope 2. Project Management and Budget Management ● Plan and coordinate software implementation timelines and milestones ● Manage resources and teams to ensure timely delivery ● Communicate with stakeholders to set expectations ● Facilitate Scrum ceremonies (stand-ups, sprint planning, retrospectives) ● Ensure teams follow Agile best practices and maintain a steady Implementation pace ● Remove impediments to keep teams productive ● Act as the primary point of contact for clients and stakeholders ● Set expectations and ensure alignment between business and technical teams ● Provide regular status updates and reports ● Manage project budgets and resources efficiently ● Ensure projects are delivered within cost constraints ● Optimize team utilization and reduce waste 3. Client Engagement & Requirement Gathering / Process Mapping ● Work closely with clients to understand their requirements ● Provide training, documentation, and ongoing support ● Address customer concerns and troubleshoot issues ● Analyze existing workflows and identify gaps ● Find solutions to avoid customizations ● Define integration solutions 4. Software Configuration & Integration ● Customize software settings to align with client workflows ● Ensure compatibility with existing systems ● Work with developers to resolve technical challenges 5. Testing & Quality Assurance ● Conduct user acceptance testing (UAT) ● Identify and fix issues before full deployment 6. Data Migration ● Extract, clean, and validate existing data from legacy systems ● Conduct test migrations to ensure data accuracy ● Testing & Quality Assurance ● Ensure the software meets quality standards before release ● Implement best practices for testing, security, and compliance ● Conduct post-mortem reviews to improve future deliveries ● Perform system testing, unit testing, and user acceptance testing (UAT) ● Identify and resolve bugs, compatibility issues, and workflow gaps ● Validate security, performance, and compliance requirements 7. Training & Change Management ● Develop training materials and conduct workshops for employees ● Address user concerns and resistance to change ● Implement a helpdesk or support system for ongoing queries 8. Deployment & Go-Live ● Decide on phased rollout vs. big bang implementation ● Monitor system performance and resolve post-go-live issues ● Ensure a smooth transition with backup plans and contingency measures 9. Post-Implementation Support & Optimization ● Gather user feedback and optimize workflows ● Provide hyper care, monitor system performance and apply updates 10. Team Coordination & People Management ● Manage cross-functional teams (developers, testers, DevOps, designers, etc.) ● Foster a collaborative and high-performance work environment ● Support team members by providing guidance, coaching, and motivation 11. Commercial Milestones and Invoicing ● Ensure commercial milestones are met, billed and paid on time ● Ensure that contract terms are clarified and managed with the client and teams to ensure project cashflows on time ● Tie invoices to clear deliverables or project phases ● Ensure deliverables are approved before issuing invoices. ● Maintain documentation for any change requests that impact billing. ● Work with the internal Finance team to ensure timely billing Key Experience we are looking for: ● Project Management (Agile, Scrum, Waterfall, Kanban) ● Strong Communication & Leadership ● Technical Knowledge (Product Implementation, Integration, Data Uploading, Business Requirement Gathering, Cloud Deployment) ● Risk & Issue Management ● Change Management & Training ● Stakeholder Engagement & Negotiation ● Budgeting & Resource Allocation ● 3 - 5 years experience in software product Implementations is essential