FULL TIMEON SITE

Operations Manager

ExpenzingWebsite

Mumbai

Posted on February 14, 2025

15.0 Lac per annum

Job Description

Overview

As an Operations Manager, you'll lead a customer support team in a BPO environment, focusing on enhancing productivity, quality, and continuous improvement. Your role involves KPI tracking, resource planning, and implementing efficiency improvements.

Job Role

Team Lead

Skills Required

Tech BPO/Customer Support
Team lead
Resource planning
Escalation management

Requirements

5+ years of experience in a similar role
Proficiency in English and customer service tools
Experience in leading a team of 25-30 employees
Strong client-facing and communication skills
Knowledge of customer success processes and business management

Responsibilities

Work with the team to provide best in class customer support
Lead the team with new ideas on reducing SLA’s
Create and track KPI’s and provide feedback to employees
Resource planning
Escalation management

Skills & Technologies

Operations ManagerTeam LeadCustomer SupportBPOKPOKPISLATech BPOManagementConsultingResource PlanningEscalation ManagementCommunication SkillsEmployee DevelopmentPerformance OptimizationOn-SiteFull-TimeMumbaiClient-facingBusiness ProcessesProductivityContinuous Improvement

Job Details

Job Function
Operations Support
Industry
Experience Required
5 - 8 years
Openings
3 positions

About Company

Expenzing

Management & Consulting

Visit Company Website

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