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TechXR Innovations Private Limited
FULL TIMEON SITE

Head – Customer Care

TechXR Innovations Private LimitedWebsite
Bhopal, Madhya Pradesh
Posted on October 12, 2026

Job Description

Overview

Join TechXR Innovations Pvt. Ltd. as the Head – Customer Care. Manage and lead the customer care team to ensure positive customer experiences and activations. Drive customer satisfaction through effective resolution of escalations and development of customer care processes in a fast-paced environment. Coordinate with various departments for seamless customer journey.

Job Role

Head – Customer Care

Skills Required

  • Customer Experience Management
  • CSAT
  • NPS

Requirements

  • 5+ years in Customer Care or related fields.
  • 2–3 years in team leadership roles.
  • Experience in D2C, e-commerce, or consumer products preferred.
  • Strong problem-solving and leadership skills.
  • Proven experience with CRM and support tools.

Responsibilities

  • Lead Customer Care team for smooth operations and target achievement.
  • Drive customer engagement and activations.
  • Handle critical escalations with satisfactory resolutions.
  • Develop SOPs, processes, and quality standards for customer care.
  • Collaborate with internal teams to enhance customer satisfaction.

What We Offer

  • •Opportunity to lead a dynamic Customer Care team.
  • •Collaborative work environment.
  • •Chance to impact customer satisfaction and service quality.
  • •Engage with various departments for professional growth.
  • •Rewarding role in a fast-paced startup.

Skills & Technologies

Customer SupportCustomer ExperienceTeam LeadershipCRM ToolsEscalation ManagementE-commerceD2CHealthcareCustomer ServiceQuality AssuranceFast-pacedProcess ImprovementCustomer SatisfactionTechXR InnovationsBhopalAmazon RatingsCustomer EngagementProblem SolvingTeam ManagementStartup Environment

Job Details

  • Job Function

    Customer Support

  • Industry

    technology

  • Experience Required

    5 - 12 years

  • Qualification

    bachelor

  • Openings

    1 position

About Company

TechXR Innovations Private Limited

TechXR Innovations Private Limited

Healthcare

Visit Company Website

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